A customer was talking on the phone about an order he wanted to make: “That sounds expensive. Is there any way you could ship it without handling it?”
The wayside of business is full of brilliant men who started out with a spurt, and lacked the stamina to finish. Their places were taken by patient and unshowy plodders who never knew when to quit.
The biggest mistake people make in life is not making a living at doing what they most enjoy.
Management is doing things right.
Leadership is doing the right things.